Shipping & Returns Policy

 

Shipping 

We ship worldwide.

We fulfill your orders within 1-2 business days after an order is placed.

Estimated delivery for orders within the U.S. ship within 3-5 business days.

Estimated delivery for International orders ship within 6-15 business days.

items that are pre ordered take an estimated 1-2 weeks to ship out.

Please note that the time frames are estimated by the delivery companies that we use for delivering your products to each location worldwide. Rarely, there are delays and delivery duration may extend beyond these expected time frames. International customers may need to pay additional import fees, taxes, and customs (more information below). Please contact your local Customs office for full details.  Once we ship your items you will be notified of your tracking number through the email you provided at checkout. It is important that you write the correct email address at checkout, If you write the incorrect email address at checkout you may not receive your tracking number from us.

 

Incorrect Address

If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. Please double check to make sure you didn't make a mistake with your shipping address. If you feel that you made a mistake with your shipping address email us as soon as possible before your package is shipped so that your shipping address can be fixed by one of our customer service agents.

 

Customs & Country Regulations (International Shipments)

Although we ship to many international countries and they do allow Glutathione supplements, some countries may not allow Glutathione into their country such as Germany and South Africa.  Please know that we do try to adhere to each countries individual import policies. While we do our best to make sure that we don't ship prohibited products into international countries, it is up to you to double check your country's import policies before ordering. Orders that are seized by your local customs can not be refunded and if an order is returned to us we cannot refund the shipping fee that was due at checkout.

 


Duties & Taxes (International Shipments)

We currently ship all packages with DDU (delivery and duties UNPAID). This means your package is usually delivered by local mail carrier at the final destination or you may be required to collect the parcel from the postal facility directly. Your mail carrier may or may not charge duties and taxes. We do not collect taxes and duties during checkout and therefore you are responsible for paying these if you are required. If you have questions regarding how/when duties and taxes are charged, we advise contacting your Customs office directly. 


Package Loss (International Shipments)

Although it is rare for international orders to get lost or delayed, please be aware that it can happen. Due to the import clearance process in your country, international orders can take up to 35 business days to clear customs. An international order will not be considered ‘lost’ until 35 business days from the date of shipment. We are unable to process claims until 35 business days period has passed. In the event your order has been lost, you can contact our customer support department at santevahealthandbeauty@gmail.com and report it as lost to us within 60 calendar days of date of purchase. 

 

Returns Policy

We accept returns for a refund for unused and unopened returned items. We have to be notified within 14 days of receipt of your purchase. After 14 days of you receiving your items, we will not be able to offer you an exchange or refund. If you attempt to ship products back to us without notifying us first we will not accept the return. To be eligible for an exchange or refund , your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of exchange or return. If you are approved, then your full refund will be applied back into your account. If you’ve done all of this and you still have not received your refund yet please contact us at, 

 Santevahealthandbeauty@gmail.com